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Frequently Asked Questions

Find answers to common questions about our services.

Buying a Vehicle

Yes, we work with a panel of lenders to offer competitive finance options. We can arrange HP, PCP, and personal loans. Finance is subject to status and eligibility.
We accept part exchanges against any vehicle in our stock. We'll provide a fair valuation based on current market values.
Yes, all our vehicles come with a minimum 3-month warranty. Extended warranty options are available at additional cost.
Yes, viewing appointments are welcome during our opening hours. We recommend booking in advance to ensure the vehicle is available.
Yes, we can arrange delivery anywhere in the UK. Delivery costs depend on distance and are quoted on request.

Selling Your Vehicle

You can request a valuation through our website, by phone, or by email. Provide as much detail as possible about your vehicle for an accurate quote.
We can often complete a purchase within 24-48 hours of viewing. Payment is made by instant bank transfer.
You'll need the V5C (logbook), MOT certificate if applicable, service history, and any spare keys. We also require ID and proof of address.
Yes, we can settle outstanding finance as part of the purchase. Any remaining equity will be paid to you.

Servicing & Modifications

We offer full servicing, repairs, MOT preparation, performance modifications, and detailing.
We specialize in performance and prestige vehicles but can work on most makes and models. Contact us to discuss your requirements.
Many of our modifications are designed to be warranty-friendly. We'll always advise you on any potential warranty implications.
Contact us by phone or through our website to discuss your requirements and book an appointment.

General

We're based at Third Avenue, Drum Industrial Estate, Chester Le Street, County Durham, DH2 1AY. Easy access from the A1(M) and A167.
Monday to Friday: 9am - 5pm, Saturday: By appointment, Sunday: Closed.
You can reach us by phone on 0191 389 7103, by email at info@performance28.com, or through the contact form on our website.

Still Have Questions?

Can't find the answer you're looking for? Get in touch and we'll be happy to help.

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